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Titelbild Service Management Software repV

repV features

General features

Adjustments

Flexible plugin technologies allow for the seamless integration of customer-specific modules and repV extensions. We closely collaborate with our customers in order to become familiar with their individual requirements and take these into consideration when designing the respective customised modules.

  • Plugin support
  • Discussion of requirements and processes
  • Adjustment of the software according to your wishes
  • Integration of your specific processes

Available for: repV basic , repV pro , repv Sage 100 basic , repv Sage 100 pro 
Screenshot Serviceformulare

Service forms

All prints can be designed according to your individual ideas. In this context, different templates for all areas ensure a quick start. You can adjust the reports yourself or entrust us with this task.

  • Adaptation to own CI/CD
  • Simple integration of logos and footnotes
  • Forms can also be designed from scratch

Available for: repV basic , repV pro , repv Sage 100 basic , repv Sage 100 pro 
Screenshot Reporting

Reporting

In addition to our standard evaluations, the Microsoft SQL server technology allows for the creation of evaluations using any commonly used program. We will gladly provide you with special evaluations if required.

  • Flexible reporting using all common programs supporting an SQL server connection.

e.g.:

  • SQL server reporting services
  • Excel, Word, PowerPoint integration
  • Microsoft Power BI
  • Serial letters in Word

Available for: repV basic , repV pro , repv Sage 100 basic , repv Sage 100 pro 

Network capacity

With a pro version, you benefit from an unlimited user number. You may purchase and operate as many licenses as you need. The basic versions are limited to three users. However, it is possible to switch to a pro version at any given time.

  • May be used as a single-user or network installation
  • Compatible with terminal servers, which allows for easier maintenance and upgrading

Available for: repV basic max. 3 users, repV pro  (unlimited), repv for Sage 100 basic , repv for Sage 100 pro  (unlimited)

File management

The file management module allows you to store any type of file directly within the SQL database, where they become accessible for all users. It is possible to store images, check lists, or design plans related to customers, devices, items, or service orders. The file management module is compatible with all repV versions, Sage Office Line areas, and any file format.

  • Simple and intuitive handling
  • Files are stored in SQL database
  • Support of file formats such as xls, doc, pdf, jpg, …
  • Storage location freely selectable (e.g. under customers, devices, items, or service orders)
  • Compatible with almost all forms

Available for: repV basic , repV pro , repv Sage 100 basic , repv Sage 100 pro 

Languages

The user interface can be displayed in German and English. If required, other languages may be integrated, as well.

  • Interface available in German and English
  • Multilingual: German, English

Available for: repV basic , repV pro , repv Sage 100 basic , repv Sage 100 pro 

Operation status

The operation status is freely configurable in repV, which makes it possible to display almost any service process.

  • Workshop repairs
  • Field service
  • Maintenance
  • Installations
  • Training courses
  • Phone support
  • Free configuration of other processes

Available for: repV basic , repV pro , repv Sage 100 basic , repv Sage 100 pro 
Screenshot RMA Prozesse

Online Service Center

The online Online Service Center ensures the efficient completion of your repair assignments and customer orders. The portal makes your system accessible for your customers, allowing them to directly submit their return requests online. Your customers can also access these requests online and check the current status at any given time. In other words, you are able to improve both your transparency and the satisfaction of your customers.

  • Web-based documentation of devices and repair orders
  • Creation of multiple devices incl. accessory parts
  • Automatically generated email with return number to confirm request
  • Information on the expected processing time and the current status of repair orders
  • Online view as personal organiser
  • Phone support
  • Online processing of return requests possible at any given time
  • Return Material Authorization“ process

Available for: repV basic , repV pro  (optional) , repV for Sage 100 basic , repV for Sage pro  (optional)

For field service and technicians

Screenshot Außendienst App

Field service app

repV Service Reports Pro is a practical solution for your field representatives to collect order-related data from the customer offline. This enables your field workers to improve their workflows considerably, for example by completing entire service processes from order placement to invoicing without paper or reducing manual work steps to a minimum when it comes to customer orders.

Moreover, users of Windows 10 can operate the app on their tablets via touch screen or on classic customer service laptops by means of mouse and keyboard.

In combination with our repV software, the repV Reports Pro app provides you with a constant overview of your service orders and the respective job status, which allows you to keep your customers up to date at all times. For operational purposes, the app is connected to our service management systems repV and repV for Sage 100. A connection to your own back-end system is possible, as well.

  • Intuitive handling via touch screen or mouse and keyboard
  • Documentation of consumed materials
  • Documentation of working hours and travelling times
  • Customers can sign the service report directly on the touch screen
  • On-site printing of service reports
  • Automatic submission of the signed report as a PDF file
  • History of all service reports
  • Documentation of internal and external remarks
  • Own logo and footnote on the print
  • Connection to the back-end systems repV and repV for Sage 100
  • Individual connection to other systems possible

Available for: repV basic , repV pro , repv Sage 100 basic , repv Sage 100 pro 

Our repV Service Reports Pro app is connected to our service management systems as a field service client and available for Windows in our store:

Field service teamwork

A technician shouldn't be a lone wolf. For this reason, repV encourages collaboration. Orders can either be assigned to individual technicians or groups of technicians. In an ideal situation, technicians forward orders directly to colleagues or create orders themselves from on the road. In the latter case, the back office is kept up to date at all times.

  • Pool orders for groups of technicians
  • Transfer of orders to colleagues
  • Order creation from on the road
  • Constant updates for the back office

Available for: repV basic , repV pro , repv Sage 100 basic , repv Sage 100 pro 
Screenshot Fotos und Dokumente

Attaching photos & files

Any existing documentation can be attached directly to the service case, e.g. photos shot by technicians on site via tablet. Check lists, maintenance reports and other documentation materials may also be attached. All data is directly uploaded to the back office and accessible within the file management module.

  • Attachment of check lists, maintenance reports and other materials
  • Automatic file upload to the central file management module
  • Photos can be shot directly within the app

Available for: repV basic , repV pro , repv Sage 100 basic , repv Sage 100 pro 
Screenshot Kartendarstellung

Map view & route planning

Technicians are provided with a technician module, which allows them to view the location and plan the most suitable route.

  • Visualisation of assignment locations
  • Route planning
  • Optional transmission of own location data to back office

Available for: repV basic , repV pro , repv Sage 100 basic , repv Sage 100 pro 

For administrators

Seamless integration in Sage 100

repV for Sage 100 is fully integrable with Sage 100 and builds on the add-in possibilities of the program, which ensures seamless collaboration with the ERP system.

  • Direct integration in Sage 100, maintaining the same look & feel
  • Items, addresses, and prices from Sage
  • Automatic and direct stock entries in ERP
  • Document creation upon completion of each service case

Available for: repV basic , repV pro , repv Sage 100 basic , repv Sage 100 pro 

ERP integration interface

A flexible interface to process Excel or XML data, which ensures the flawless integration into customer systems. Direct connections to ODBC data sources are possible, as well.

  • Simple integration into your back-end and ERP systems
  • Import interface for order-related and master data
  • Import in XML format
  • Import in Excel formatt
  • Import in CSV format
  • Import from ODBC data sources
  • Export of invoicing data

Available for: repV basic , repV pro , repV for Sage 100 basic , repV for Sage pro 

Microsoft SQL server technology

The Microsoft SQL server constitutes the database engine. For smaller installations, we recommend the free express version of the server. This option allows for scalability up to enterprise environments with a cluster of multiple SQL servers. Outstanding integration into Microsoft Office products for reporting and statistical purposes.

  • Perfectly integrable with Microsoft Office products
  • Version scalable from express to enterprise
  • Favourable runtime licensing possible
  • High-performance solution
  • Security
  • SQL server reporting services for evaluation
  • SQL server integration services for individual integration scenarios

Available for: repV basic , repV pro , repV for Sage 100 basic , repV for Sage pro 

For back offices

Screenshot Stammdatenverwaltung

Master data management

Use the master data management module to collect and manage all relevant data. From customer contacts, locations and devices to the serial number and related system of individual devices.

  • Customers
  • Suppliers
  • Locations
  • Technicians
  • Working hours
  • Spare parts
  • Price lists
  • Devices
  • Stock

Available for: repV basic , repV pro , repv Sage 100 basic , repv Sage 100 pro 
Screenshot Servicebearbeitung

Service order processing

In the German version of repV, the service order is referred to as EON ("Einsatz Order Number" or assignment order number). It constitutes the central element of the program. The relevant data is entered in data masks, exactly as it is done with ERP systems. Therefore, the usage of the program is quite intuitive and easy to learn, which allows you to reduce training courses to a minimum. Another practical feature is that repV recognises and automatically enters data that is already known. The system grows with every new business experience, which means that every new set of data you enter accelerates your workflow.

  • Data collection through data masks
  • Automatic service order entries based on existing information

Available for: repV basic , repV pro , repv Sage 100 basic , repv Sage 100 pro 
Screenshot Rechnungserstellung

Invoicing

After creating a service order, you can generate an invoice at a single push of a button. You can adapt your invoices to your corporate identity and save them as PDF, XLS, or DOC files.

  • Simple generation of invoices from service orders
  • Save invoices as PDF, XLS, or DOC files

Available for: repV basic , repV pro , repv Sage 100 basic , repv Sage 100 pro 
Screenshot Wartungsvertragsplanung

Maintenance contract management

Use the practical maintenance contract module to manage and calculate your maintenance contracts. It keeps you informed about maintenance dates at all times and automatically generates service orders which you can align with your personal schedule by means of preset maintenance intervals. You can also enter work instructions to precisely calculate incurring costs.

  • Individual contract arrangement
  • Automatically generated service orders
  • Enter work instructions and information on spare parts for precise cost calculations
  • Efficient assignment coordination allows you to save money and time

Available for: repV basic , repV pro , repV for Sage 100 basic , repV for Sage pro 
Screenshot Beschaffungsprozesse

Procurement processes

This module allows for the direct and precise reorder of out-of-stock components required for the respective service order. You are also provided with important information such as the last supplier and the price paid at the time.

  • The pegged requirements principle of the Sage Office Line allows for the placement of specific, project-related purchase orders
  • Sustainable documentation of purchase orders

Available for: repV basic , repV pro , repv Sage 100 basic  (über Sage), repv Sage 100 pro  (über Sage)
Screenshot Vermiet und Verleihmodul

Letting and lending module

Letting and lending models tend to differ significantly and are therefore quite difficult to incorporate into a piece of software. With our letting and lending module, however, we offer you an efficient and practical way to manage even the most versatile contracts. Since the module works across all industries, you can use it to let and lend practically any possible item. Integrated into Sage 100, the module also allows you to effortlessly transfer and access existing customer and item data. Even items with detailed, customer-specific contract terms can be invoiced precisely and with ease.

  • Status checks via sent and received devices
  • Availability checks and automatic stock transfers
  • Integrated calendar
  • Analysis of remaining stock
  • Different letting and billing models
  • Customer-specific letting discount rates
  • Calculation of letting periods and proceeds
  • Checks via resubmission function
  • Return of replacement items: checklist and test report integrated in service report

Available for: repV basic , repV pro , repv for Sage 100 basic , repv for Sage pro  (optional)

Accessories management

This module allows you to manage accessory items for devices. It provides you with a constant overview of the device components forwarded to you by the customer and ensures the return of the right parts back to the customer.

  • Management of accessories for specific devices
  • Add items to your service process or clear them from the process
  • Constant overview of items with reference to the respective service case

Available for: repV basic , repV pro , repv for Sage 100 basic , repv for Sage pro 
Screenshot Jobstatushistorie

Job status history

repV updates the status of your jobs automatically and thus allows for the simple evaluation of processes and processing periods. The collected data can then be visualised in charts and stored as text, PDF, or XLS files.

  • Automatic updates of the job status history
  • Histories related to locations and devices

Available for: repV basic , repV pro , repv for Sage 100 basic  (via Sage), repv for Sage pro  (via Sage)
Screenshot Kartendarstellung

Map view

Technicians can check locations and the most suitable routes using the technician module

  • Mapping of assignment locations
  • Route calculation
  • Optional tracking of own location by back office

Available for: repV basic , repV pro , repv for Sage 100 basic , repv for Sage pro 
Screenshot Terminplaner

Personal organiser

Use the personal organiser module to schedule, coordinate, and manage the assignments of your technicians. Service orders that are not yet assigned may be allocated to a technician using the disposition option. This allows you to always keep an eye on your technicians' assignments and schedule their jobs more precisely.

  • Simple handling using the drag & drop feature
  • Practical overview of all assignments and technicians
  • Efficient scheduling of assignments and coordination of technicians
  • Disposition option for workshop and field service
  • Rescheduling of service orders

Available for: repV basic , repV pro , repv for Sage 100 basic , repv for Sage pro 

For warehousing and logistics

Screenshot Lagerwirtschaft

Stock management

The software features an autonomous warehousing system. Furthermore, you can also incorporate pool vehicles or consignment warehouses as autonomous entities, which provides you with full control of your stocks at all times.

  • Management of different warehouses
  • Add and clear existing stocks
  • Management of serial numbers

Available for: repV basic , repV pro , repv Sage 100 basic  (Sage 100), repv Sage 100 pro  (Sage 100)